Frequently Asked Questions

General
What are your opening hours?

Please note our business premises are not open to the public.

Our opening hours are:
Monday to Friday: 10am-3pm
Please note, we are closed on weekends and bank holidays.

Unfortunately, we do not currently offer this as an option.

If the product is displayed as “In Stock”, this product is currently in stock in our warehouse and ready to
ship.

If the product is displayed as “Pre-Order”, it is available to purchase now, but will be dispatched at a later
date. We will always include an estimated shipping time on pre-order listings. This estimated shipping
time should be used as a guide only and may be subject to change. Once the pre-order product is ready,
we will ship it out directly to you.

Our custom house signs and decals are made to order, so although they are available to buy now, please
allow approximately 10 business days for these to be made and shipped to you. Please note – if you
purchase any other items, ie. a letterbox with your sign/decal, your whole order will be shipped once the
sign/decal is ready.

For “Out of Stock” products we recommend that you join the waitlist to be emailed when the product
becomes available – you can do this easily on the individual product page. If you require a specific
product within a strict timeline, please contact us for additional information, or a
recommendation on a similar in stock/available product.

Occasionally we may offer discount codes on certain products or ranges. We only advertise our discount
codes through our Facebook, Instagram pages, and also through our mailing list – you can sign up to
receive our newsletter with upcoming promos and sales.

We are an online based business and sell all our products online through iLoveParcels.com, where we
ship direct to your door.

I have placed an order – how do I know when it has been received and when it has been shipped?

We understand that you like to be informed of the status of your order and delivery. Once you place an
order online, you will receive an email with your order confirmation. As soon as your product(s) are shipped from our warehouse, you will receive an email and/or SMS confirming dispatch. You may also receive a separate email from the courier with your tracking information.

We use only premium express courier services to deliver your products directly to your door. This ensures your parcel is delivered quickly as well as safely. We offer free standard delivery (3-5 working days) for all our letterboxes and parcel boxes, with the option to upgrade to express delivery for a small fee.

Yes, we deliver UK wide.

Unfortunately, courier drivers are not able to call you prior to delivery, so please ensure you enter the correct address.

Occasionally we may consolidate multiple items into one Parcel (eg. House Numbers may be added inside the letterbox carton). Please ensure you check all packaging thoroughly.

If you have purchased multiple large items in one order, in some circumstances, the couriers may deliver these on separate days. Unfortunately, this is out of our control. Please check your tracking information for updates related to the remaining items to be delivered.

We are an online based business and sell all our products online through iLoveParcels.com, where we
ship direct to your door.

My product arrived today, but I have changed my mind about the item – can I return it?

We want to make your shopping experience as easy as possible, and for you to be completely satisfied with your I Love Parcels products. We will happily accept returns* within 30 days from time of purchase.

Please lodge a request to return your product(s), and then organise to send them back to us at:

I Love Parcels, Unit G,
Basin Bridge Farm,
Basin Bridge Lane,
Stoke Golding,
Nuneaton,
Warwickshire,
CV13 6JJ

Once we receive your returned product(s), our team will assess if it’s in its original and saleable condition, and if so, your refund will then be processed onto your original payment method. Please note depending on your bank, a refund may take 5-10 business days to appear in your account. For more information, please visit our Returns Policy.

*Returns/exchanges for change of mind are not applicable for custom items including signs and decals.

Oh no, we’re so sorry! We do take extensive care in packaging our products before shipping, however we understand damages may occur in transit. If you have received an order you believe has been damaged, please make a return request and select “Damaged on arrival” under reason for return.

Once we receive your request, our Customer Service and Quality Control teams will assess your case, and one of our friendly staff will contact you within 3 business days to discuss how we can help to resolve the situation.

Once we’ve received your returned products, our team will assess it’s in its original and saleable condition. If this is the case, your refund will be processed onto your original payment method. Please note depending on your bank, a refund may take 5-10 business days to appear in your account.

*Please refer to our Returns Policy for more information.

Letterboxes – 5 year structural
Parcelboxes – 5 year structural
Decals – 5 year structural
For more information, please visit our Warranty page.

How do I pick the best Parcel Box for my home?

With multiple shapes, styles and shades in our range, we have the perfect parcel box for every home.

Freestanding Parcel Box
Our freestanding pillar parcel boxes are shipped pre-assembled and ready to install. Freestanding pillars are best used to compliment your lawn or garden and are a stylish yet functional way to complete the look of your home.

Brick-in Parcel Letterbox
Our brick in Parcel boxes have been designed to be not only functional but durable, and the choice of rear or front opening, for convenience. Unlike other suppliers, most of our brick in letterboxes arrive pre-assembled making installation a breeze.  

Through Fence Parcel Letterbox
The design of our fence letterboxes ensures the range is suitable for easy installation into most fence types with a clever concealed mounting system, offering a stylish and clean finish. 

Wall Mount Parcel box
Designed to easily mount to your wall, this option is a fantastic choice for those who may be limited by space or access to their letterbox.

Our extensive range of Parcel letterboxes accept a range of parcel sizes from small all the way up to extra-large parcels.

You can view an image in the photo gallery for each parcel letterbox showing the maximum parcel size that product can receive. Please keep in mind, if you are receiving multiple packages/deliveries, the capacity for individual package size will be reduced.

Unfortunately, we only supply the Parcel boxes, however we do provide easy to follow installation instructions both on our website and included in each product packaging. Many of our letterboxes have been designed for easy DIY install, otherwise you can contact a local handyman or tradesperson to install it for you.

As every I Love Parcels parcel box is slightly different, they each come with individual installation instructions to ensure the process is as simple and easy to follow as possible.  These instructions will show how to install your parcel box on different mediums, as well as any tools that may be required for installation. You can also view these online.

The tools required will differ depending on not only the parcel box you have purchased, but the medium you are installing on/in. All fixings required for installation (e.g. screws) are included with the letterbox. Our Pillar parcel boxes generally require a hammer drill, 10mm masonry drill bit and spirit level for installation.  
 
The installation instructions for each parcel box will show any tools that may be required. 

Powder-coat – We don’t recommend painting over our powder-coated boxes, which is why we are constantly expanding our range to offer a variety of different colours and combinations to suit most homes. 

Stainless Steel – We don’t recommend painting over stainless steel. 

Please note, repainting or customising your letterbox, may void warranty.

  1. Start by wiping the surface gently with a wet sponge to remove any loose dirt and debris.
  2. Apply a mild household detergent to the surface (Choose a detergent that is free from both solvents and petroleum-based chemicals).
  3. Rinse the detergent off using clean, fresh water.
  4. Use a clean, dry cloth to pat dry the surface.

Note: Generally, it is advised to clean your letterbox every 12 months. If in a coastal location, it is advised to repeat this process every 3 months.

How do I pick the best letterbox for my home?

With multiple shapes, styles and shades in our range, we have the perfect letter box for every home.

Freestanding Parcel Box
Our freestanding pillar parcel boxes are shipped pre-assembled and ready to install. Freestanding pillars are best used to compliment your lawn or garden and are a stylish yet functional way to complete the look of your home.

Brick-in Parcel Letterbox
Our brick in Parcel boxes have been designed to be not only functional but durable, and the choice of rear or front opening, for convenience. Unlike other suppliers, most of our brick in letterboxes arrive pre-assembled making installation a breeze.  

Through Fence Parcel Letterbox
The design of our fence letterboxes ensures the range is suitable for easy installation into most fence types with a clever concealed mounting system, offering a stylish and clean finish. 

Wall Mount Parcel box
Designed to easily mount to your wall, this option is a fantastic choice for those who may be limited by space or access to their letterbox.

Unfortunately, we only supply the Letter boxes, however we do provide easy to follow installation instructions both on our website and included in each product packaging. Many of our letterboxes have been designed for easy DIY install, otherwise you can contact a local handyman or tradesperson to install it for you.

As every I Love Parcels parcel box is slightly different, they each come with individual installation instructions to ensure the process is as simple and easy to follow as possible.  These instructions will show how to install your parcel box on different mediums, as well as any tools that may be required for installation.

The tools required will differ depending on not only the letter box you have purchased, but the medium you are installing on/in. All fixings required for installation (e.g. screws) are included with the letterbox.
 
The installation instructions for each parcel box will show any tools that may be required. 

Powder-coat – We don’t recommend painting over our powder-coated boxes, which is why we are constantly expanding our range to offer a variety of different colours and combinations to suit most homes. 

Stainless Steel – We don’t recommend painting over stainless steel. 

Please note, repainting or customising your letterbox, may void warranty.

  1. Start by wiping the surface gently with a wet sponge to remove any loose dirt and debris.
  2. Apply a mild household detergent to the surface (Choose a detergent that is free from both solvents and petroleum-based chemicals).
  3. Rinse the detergent off using clean, fresh water.
  4. Use a clean, dry cloth to pat dry the surface.

Note: Generally, it is advised to clean your letterbox every 12 months. If in a coastal location, it is advised to repeat this process every 3 months.

How long will it take to make my custom decal/sign?

As our custom decals and house signs are made to order, they can take up to 5 business days to be completed and ready for shipping.

We appreciate your patience waiting for your customised product – we know you will love it!

In the photo gallery under each decal page, you will see a variety of images of each specific decal installed on different kinds of letterboxes in a variety of colours to provide you with ideas and inspiration.  

You can also view the ‘Complete the look with house numbers and signs’ section in each letterbox listing, to view which numbers and signs will fit that letterbox.

Our house numbers come in a variety of finishes and sizes to suit every letterbox, ranging from 50mm to 200mm. On each letterbox listing, you can view suggestions of house numbers that we recommend for that product, however you can also refer to our extensive measurement specifications for each letterbox to assess if your preferred house number will fit on your preferred letterbox surface area.  

Please note for installation onto the letterbox itself, we recommend our specifically designed ‘stick-on’ range, to protect the structure of your letterbox. The stick-on range is constructed with a strong adhesive that mounts to all our letterboxes. 

Unfortunately, we do not install the numbers/signs/decals to letterboxes before shipping to you. 

These products are all easy to DIY install/attach to ensure that you are happy with correct placement on your letterbox. Please refer to installation instructions.

Stick On: Constructed with a strong adhesive, our stick-on number range is easy to install – no tools required! Ensure the surface is clean and dry. Peel off the protective backing and press it down firmly in your chosen position.

If you have placed your steel number incorrectly, we recommend covering a spatula with a soft cloth or towel, and gently prying the number/s off.

Unfortunately, the character limit shown on each product is the maximum that is able to fit on that sign. We do recommend abbreviating words if needed, eg. Road to Rd or Street to St.