Shipping Policy

At Ryzan, we strive to ensure your orders are processed and delivered efficiently. Please review our shipping policy below for details on delivery times, costs, and the regions we service.

1. Shipping Regions

We currently ship to the following regions:

  • Domestic Shipping: We deliver across the United Kingdom.

  • International Shipping: Currently, we do not offer international shipping. Please contact us for availability.

2. Processing Time

  • Orders are typically processed within 1 working day after payment is received.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Custom or personalised orders may require additional processing time. Customers will be notified of estimated dispatch dates.

3. Shipping Costs

  • Shipping is free of charge to customers in the United Kingdom.

4. Cut-off and Delivery Times

Cut-off and delivery times are as follows:

  • Cut-off time: 12 AM Greenwich Mean Time (London), Monday to Friday

  • Standard Shipping: 2–3 working days

  • International Shipping: Currently unavailable. Please contact us for future availability.

Please note: Delivery times are estimates and may vary due to factors beyond our control, such as courier delays or severe weather.

5. Tracking Information

  • Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package.

  • If you do not receive tracking details, please check your spam folder or contact us at contact@ryzan.co.uk.

6. Delivery Issues

If you experience any delivery issues:

  • Ryzan is not responsible for delays caused by couriers, weather conditions, or customs processes.

  • If your package is marked as delivered but hasn’t arrived, check with your local postal service or neighbours before contacting us.

  • If your order arrives damaged or incomplete, notify us within 48 hours of delivery with supporting photos.

7. Incorrect Shipping Information

  • Customers are responsible for providing accurate shipping details at checkout.

  • If a package is returned due to an incorrect address, the customer may be required to pay additional shipping fees for re-delivery.

  • Ryzan is not responsible for packages lost due to incorrect address information provided by the customer.

8. Lost or Stolen Packages

  • Ryzan is not responsible for lost or stolen packages once they have been marked as delivered by the carrier.

  • If you believe your package is missing, please contact the shipping carrier directly, or reach out to us for assistance.

9. Contact Us

If you have any questions or concerns regarding our shipping policy, please contact us:

Email: contact@ryzan.co.uk
Phone: +44 7762 838732 (Mon–Fri, 9:00 AM – 5:00 PM)
Address:
RYZAN
Unit 6A, Lister Mills
Beamsley Road
Bradford
BD9 4SQ
United Kingdom